Terms of service

Terms & Conditions


Last Updated: [25-july-2026]

Terms & Conditions of Sale and Website Use

Welcome to Aurenza London ("Aurenza London", "we", "our", or "us"). These Terms & Conditions govern your access to and use of www.aurenzalondon.co.uk, including all purchases of products from our website.

Please read these Terms carefully before using our website or placing an order. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

These Terms comply with applicable United Kingdom consumer legislation, including the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 and other applicable laws.

1. About Us

Business Name: Aurenza London

Website: www.aurenzalondon.co.uk

Business Address: [

6 Mordon Road, Ilford, IG3 8QR, United Kingdom]

Customer Support Email: [info@aurenzalondon.co.uk]

2. Eligibility

By placing an order with Aurenza London, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are legally capable of entering into a binding contract.

3. Products

Aurenza London specialises in the sale of 100% genuine leather accessories, including but not limited to:

  • Leather wallets

  • Leather belts

  • Leather key holders

  • Leather card holders

  • Leather accessories

We aim to ensure that all product descriptions, specifications and images accurately represent our products.

As genuine leather is a natural material, slight variations in:

  • Grain

  • Texture

  • Natural markings

  • Colour tone

  • Finish

are normal characteristics of authentic leather and should not be considered defects.

4. Product Images

We make every effort to display our products as accurately as possible.

However, colours may vary slightly depending on:

  • Screen settings

  • Device displays

  • Lighting conditions

  • Photography

Minor variations do not constitute a manufacturing fault.

5. Pricing

All prices displayed on our website are shown in Pounds Sterling (£).

Prices may change without prior notice.

The price charged will be the price displayed at the time your order is placed.

Although we take great care to ensure pricing accuracy, we reserve the right to correct obvious pricing errors.

If a pricing error affects your order, we will contact you before processing it.

6. Placing an Order

After placing an order:

  1. You will receive an order confirmation email.

  2. This confirmation acknowledges receipt of your order but does not constitute acceptance.

  3. A contract is formed only when we dispatch your order.

We reserve the right to decline or cancel an order for reasons including, but not limited to:

  • Product unavailability

  • Suspected fraud

  • Payment issues

  • Pricing errors

  • Incorrect customer information

  • Legal or regulatory requirements

If payment has already been taken, any refund due will be processed promptly.

7. Payment

Accepted payment methods will be displayed during checkout.

Payment must be authorised before your order is processed.

All payments are securely handled by trusted third-party payment providers. Aurenza London does not store your full payment card details.

8. Order Processing

Orders are generally processed within 3–5 working days.

Processing times may be longer during:

  • Public holidays

  • Promotional events

  • Peak shopping periods

  • Exceptional circumstances

Customers will be notified where significant delays occur.

9. Delivery

We currently deliver within the United Kingdom only.

Estimated delivery time:

5–7 working days

Delivery estimates are provided for guidance only and are not guaranteed.

Once an order has been handed to the delivery provider, delays outside our reasonable control may occur.

For full details, please refer to our Shipping Policy.

10. Delivery Address

Customers are responsible for ensuring that the delivery address provided is accurate.

Aurenza London cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

11. Risk and Ownership

Ownership of goods transfers to you once:

  • Full payment has been received; and

  • The goods have been delivered to the address specified in your order.

The risk of loss or damage passes to you upon successful delivery.

12. Returns and Refunds

Customers may return eligible items within 14 days of receiving their order, subject to the conditions outlined in our Returns & Refund Policy.

Returned products must be:

  • Unused

  • In original condition

  • Returned with original packaging

  • Free from damage caused after delivery

Nothing in this policy affects your statutory rights regarding faulty, damaged or incorrectly supplied goods.

13. Faulty or Incorrect Goods

If your item arrives:

  • Damaged

  • Faulty

  • Defective

  • Incorrect

please contact us as soon as reasonably possible after delivery.

Where required by applicable law, we will offer an appropriate remedy, which may include a repair, replacement or refund.

14. Customer Responsibilities

Customers agree not to:

  • Misuse the website.

  • Attempt unauthorised access to our systems.

  • Introduce malicious software or harmful code.

  • Submit false or misleading information.

  • Interfere with website functionality.

  • Use the website for unlawful purposes.

15. Intellectual Property

All content on this website is the property of Aurenza London or its licensors, including:

  • Logos

  • Brand name

  • Product photographs

  • Graphics

  • Website design

  • Product descriptions

  • Text

  • Icons

  • Layout

  • Marketing materials

No content may be copied, reproduced, modified, distributed or commercially exploited without our prior written permission.

16. User Accounts

Customers who create an account are responsible for:

  • Keeping login credentials confidential.

  • Maintaining accurate account information.

  • Restricting unauthorised access to their account.

We reserve the right to suspend or terminate accounts where fraudulent or unlawful activity is suspected.

17. Website Availability

We strive to keep our website available at all times.

However, we cannot guarantee uninterrupted access due to:

  • Maintenance

  • Software updates

  • Technical faults

  • Internet outages

  • Circumstances beyond our reasonable control

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of statutory consumer rights.

Subject to the above, Aurenza London's liability shall be limited to the amount paid for the relevant order to the fullest extent permitted by law.

We shall not be liable for indirect or consequential losses arising from the use of our website or products.

19. Force Majeure

We shall not be responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Fire

  • Industrial disputes

  • Government restrictions

  • Pandemic-related disruption

  • Transport failures

  • Utility outages

20. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

These documents explain how we collect, use and protect your personal information.

21. Amendments

We reserve the right to update these Terms & Conditions at any time.

The latest version will always be published on our website with the revised "Last Updated" date.

Continued use of our website after any changes constitutes acceptance of the updated Terms.

22. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise.

23. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Aurenza London

Business Address:
[Business Address]

Customer Support Email:
[Customer Support Email]

Website:
www.aurenzalondon.co.uk

© Aurenza London. All rights reserved.