Shipping policy

Shipping Policy


Last Updated: [25-july-2026]

Shipping Policy

At Aurenza London, we are committed to delivering your genuine leather accessories safely and efficiently. This Shipping Policy explains how we process, dispatch and deliver orders placed through www.aurenzalondon.co.uk.

Please read this policy carefully before placing your order.

1. Delivery Locations

Aurenza London currently delivers within the United Kingdom only.

At this time, we do not offer international shipping.

If international shipping becomes available in the future, this policy will be updated accordingly.

2. Order Processing

All orders are processed within 3–5 working days.

Working days are Monday to Friday, excluding UK public holidays.

Once your order has been processed, it will be prepared for dispatch.

Please note that processing time is separate from delivery time.

3. Delivery Time

After dispatch, estimated delivery is:

5–7 working days

These delivery times are estimates only and are not guaranteed.

Delivery times may vary depending on:

  • Courier operations

  • Seasonal demand

  • Public holidays

  • Severe weather

  • Industrial action

  • Remote delivery locations

  • Other circumstances beyond our reasonable control

4. Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation email containing delivery information, where available.

Please ensure your email address is entered correctly during checkout.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your details carefully before confirming your order.

Aurenza London cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete address information provided by the customer.

6. Failed Deliveries

If delivery cannot be completed because:

  • The address is incorrect

  • Delivery is refused

  • The parcel is not collected from the courier

  • Delivery attempts are unsuccessful

the parcel may be returned to Aurenza London.

If this occurs, please contact our customer support team. Additional delivery charges may apply if the order needs to be re-dispatched, unless the failed delivery resulted from our error.

7. Delivery Delays

While we aim to meet our estimated delivery times, delays can occasionally occur due to circumstances beyond our control.

Examples include:

  • Adverse weather conditions

  • Courier network disruptions

  • Transport delays

  • Public holidays

  • High order volumes

  • Technical issues

  • Other unforeseen events

Where possible, we will keep customers informed of significant delays.

8. Order Tracking

Where tracking is available through our delivery partner, tracking details will be provided after dispatch.

Customers can use these details to monitor the progress of their delivery.

9. Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us.

We will work with the courier to investigate and provide an update as quickly as possible.

To help us assist you, please include:

  • Your order number

  • Full name

  • Delivery address

  • Contact email

10. Damaged Parcels

If your parcel arrives visibly damaged, we recommend:

  • Inspecting the contents as soon as possible.

  • Taking photographs of the parcel and any damaged items.

  • Contacting our customer support team promptly.

Where a product is confirmed to have been damaged during transit, we will provide an appropriate solution in accordance with your statutory rights, which may include a replacement or refund.

11. Lost Parcels

If a parcel is confirmed as lost by the delivery provider, Aurenza London will investigate the matter and, where appropriate, arrange a replacement or refund.

Customers may be asked to provide information to assist with the investigation.

12. Risk and Ownership

Ownership of your order transfers to you once:

  • Full payment has been received; and

  • The order has been successfully delivered to the address provided at checkout.

Risk of loss or damage passes to you upon delivery, except where otherwise provided by applicable law.

13. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed during checkout before payment is completed.

From time to time, Aurenza London may offer free shipping promotions. Any such promotions will be subject to their stated terms and conditions.

14. Order Changes

If you need to change your delivery address or amend your order, please contact us as soon as possible.

We will do our best to accommodate your request before your order is dispatched.

Once an order has been dispatched, we may be unable to make changes.

15. Separate Deliveries

Where an order contains multiple items, we may, where necessary, dispatch them separately.

There will be no additional shipping charge to you for split shipments unless you request a change after dispatch.

16. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information.

  • Ensuring someone is available to receive the parcel where required.

  • Monitoring tracking updates, where provided.

  • Contacting us promptly if a delivery issue arises.

17. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Aurenza London

Business Address:
[Business Address]

Customer Support Email:
[Customer Support Email]

Website:
www.aurenzalondon.co.uk

© Aurenza London. All rights reserved.