Privacy policy

Privacy Policy

Last Updated: [25-july2026]

Privacy Policy – Aurenza London

At Aurenza London ("Aurenza London", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your information when you visit www.aurenzalondon.co.uk, create an account, place an order, or otherwise interact with our website.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy legislation.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Business Name: Aurenza London

Website: www.aurenzalondon.co.uk

Business Address: [

6 Mordon Road, Ilford, IG3 8QR, United Kingdom]

Customer Support Email: [info@aurenzalondon.co.uk]

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide

This may include:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account login credentials

  • Order history

  • Communication with customer support

  • Product reviews or feedback

  • Information provided through contact forms

Order Information

When you place an order, we collect information necessary to process and fulfil your purchase, including:

  • Products ordered

  • Order value

  • Shipping preferences

  • Delivery information

  • Payment status

For security reasons, Aurenza London does not store your complete payment card details.

Payments are securely processed through trusted third-party payment providers.

Automatically Collected Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Time zone

  • Website activity

  • Pages viewed

  • Time spent on pages

  • Referring website

  • Shopping behaviour

This information helps us improve website functionality and customer experience.

3. Customer Accounts

Customers may create an account to:

  • View previous orders

  • Save delivery addresses

  • Track purchases

  • Manage account information

  • Speed up future checkouts

You are responsible for maintaining the confidentiality of your account credentials.

4. How We Use Your Information

We use your information for legitimate business purposes, including:

  • Processing orders

  • Delivering products

  • Providing customer support

  • Managing your account

  • Processing refunds

  • Preventing fraud

  • Improving website performance

  • Analysing customer behaviour

  • Complying with legal obligations

  • Responding to enquiries

  • Sending service-related communications

Where you have provided consent, we may also send promotional emails regarding new products, offers and updates.

You may unsubscribe at any time.

5. Lawful Basis for Processing

Under UK GDPR, we process personal information on one or more of the following legal bases:

  • Performance of a contract

  • Legal obligation

  • Legitimate business interests

  • Your consent (where required)

6. Marketing Communications

If you subscribe to our newsletter or opt into marketing communications, we may send:

  • Product launches

  • Exclusive offers

  • Promotions

  • Brand news

  • Seasonal collections

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails; or

  • Contacting our customer support.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences

  • Keep your shopping basket active

  • Improve website functionality

  • Analyse website traffic

  • Measure marketing performance

We also use:

  • Meta Pixel

These technologies help us understand how visitors use our website and improve our advertising performance.

For more information, please refer to our Cookie Policy.

8. Sharing Your Information

We do not sell your personal information.

However, we may share your information where necessary with trusted third parties, including:

  • Payment service providers

  • Delivery partners

  • Website hosting providers

  • Shopify platform services

  • Marketing service providers

  • Professional advisers

  • Regulatory authorities where legally required

Each third party processes personal information in accordance with applicable privacy laws.

9. Payment Security

Payments are processed securely by authorised payment providers.

Aurenza London does not store your full debit or credit card information on our servers.

Payment providers use industry-standard encryption and security measures.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders

  • Meet legal obligations

  • Resolve disputes

  • Maintain financial records

  • Prevent fraud

When information is no longer required, it is securely deleted or anonymised.

11. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where processing relies on consent

  • Lodge a complaint with the Information Commissioner's Office (ICO)

Requests may be submitted using our customer support contact details.

12. Data Security

We implement appropriate technical and organisational security measures to protect your information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

While no online system is completely secure, we continually review and improve our security practices.

13. Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to review their privacy policies before providing any personal information.

15. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where international transfers occur, appropriate safeguards will be implemented in accordance with UK GDPR requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.

The updated version will always be published on this page with the revised "Last Updated" date.

17. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Aurenza London

Business Address: [6 Mordon Road, Ilford, IG3 8QR, United Kingdom]

Email: [info@aurenzalondon.co.uk]

Website: www.aurenzalondon.co.uk

© Aurenza London. All rights reserved.